🔒 Privacy Policy 

This Privacy Policy describes how Mulebuy.quest (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site https://mulebuy.quest (the “Site”).

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Information We Collect:

  • Device Information:

    • Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information:

    • Purpose of Collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Source of Collection: Collected from you.

    • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number.

  • Customer Support Information:

    • Purpose of Collection: To provide customer support.

    • Source of Collection: Collected from you.

    • Personal Information Collected: Any information you choose to provide to us when contacting us for assistance.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We may use third-party payment processors to handle payment transactions.

  • We use shipping and logistics partners to manage the delivery of products to you (reverse direct mail).

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Use of Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

4. Lawful Basis

If you are a resident of the European Economic Area (EEA) or the UK, we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests or those of another person;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

5. Your Rights

  • GDPR (EEA/UK): If you are a resident of the EEA or the UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

  • Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact William Wu by e-mail at [email protected]